This Privacy Policy ("Policy") applies to all players who access, register, or use any part of the C9Taya Casino platform. By creating an account, you acknowledge that you have read and understood this Policy. If you do not consent to the collection and use of personal information as described here, please do not register or use C9Taya Casino.
C9Taya Casino operates in accordance with data protection principles. All personal information is handled securely, and we do not share your data with third parties except where necessary for account verification, payment processing, or as required by law.
How We Handle Your Data
Secure Storage
All personal data is stored on encrypted, secure servers. We use SSL technology to protect data in transit during login and transactions.
Verification Only
Personal data collected during KYC is used only for account verification and regulatory compliance — never sold to third parties.
Your Control
You can request to see what data we hold about you and ask for corrections or deletion where permitted by law.
Confidential
Your username, password, and account credentials are strictly confidential. We never ask for this info via email or chat.
Limited Sharing
Data is shared only with payment processors, banks, and regulatory authorities where legally required — not for marketing.
Retention Policy
Personal data is retained only for as long as needed to provide services or comply with legal and regulatory requirements.
1 Information We Collect
C9Taya Casino collects different types of information depending on how you interact with our platform. This includes information you provide directly and information we gather automatically.
Information You Provide
- Account Registration: Name, email address, phone number, date of birth, and Philippines residential address.
- Identity Verification: Copy of government-issued ID and proof of address to complete KYC requirements.
- Payment Information: Banking details or e-wallet information used for deposits and withdrawals.
- Customer Support: Any communications with our support team, including chat logs and email correspondence.
- Responsible Gaming Data: Information about account restrictions, deposit limits, or self-exclusion settings you activate.
Information We Collect Automatically
- Device information (browser type, operating system, device ID).
- IP address and general geographic location (country/region level).
- Session duration, pages visited, and features used.
- Gameplay statistics and betting history.
- Cookies and similar tracking technologies to improve user experience.
2 How We Use Your Information
Personal information collected by C9Taya Casino is used for specific, lawful purposes. We do not use your data for purposes other than those described in this Policy without your consent.
- Account Management: Creating and managing your account, verifying your identity, and maintaining your player profile.
- Payment Processing: Processing deposits, withdrawals, and refunds through secure payment channels.
- Compliance and Anti-Money Laundering (AML): Verifying identity, detecting fraudulent activity, and meeting regulatory obligations.
- Customer Support: Responding to your enquiries, resolving disputes, and providing account assistance.
- Responsible Gaming: Monitoring for signs of problem gambling and enforcing self-exclusion or deposit limits you have set.
- Platform Improvement: Analysing gameplay patterns and user feedback to enhance features and fix technical issues.
- Security: Detecting and preventing fraud, cheating, and unauthorised account access.
- Legal Compliance: Fulfilling legal or regulatory requirements from authorities.
3 Data Security
C9Taya Casino implements industry-standard security measures to protect your personal information from unauthorised access, alteration, or disclosure.
Security Measures
- SSL Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology.
- Secure Servers: Your information is stored on encrypted, access-restricted servers with regular security audits.
- Password Protection: Account passwords are hashed and never stored in plain text.
- Two-Factor Authentication: OTP-based login protection is available to add an extra layer of security.
- Access Controls: Only authorised employees with a legitimate business need can access personal data.
- Regular Testing: We conduct regular security testing and penetration testing to identify vulnerabilities.
While we make every effort to protect your information, no system is 100% secure. You acknowledge that you use C9Taya Casino at your own risk and that you are responsible for maintaining the confidentiality of your login credentials.
4 Sharing of Personal Information
C9Taya Casino does not sell, rent, or trade your personal information. We share data only with trusted parties when necessary to provide services or comply with legal requirements.
Who We May Share Your Data With
- Payment Processors and Banks: Financial institutions and payment gateways used to process your deposits and withdrawals.
- Regulatory Authorities: Government bodies or law enforcement agencies when legally required.
- Identity Verification Services: Third-party verification providers who conduct KYC checks.
- Responsible Gaming Agencies: Self-exclusion lists or problem gambling monitoring services as required by law.
- Service Providers: Hosting providers, customer support platforms, and analytics services that help operate the platform.
All third parties are contractually obligated to keep your information confidential and use it only for the specific purposes we authorise.
5 Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information. C9Taya Casino respects these rights and provides mechanisms for you to exercise them.
Your Rights
- Access: You can request a copy of all personal information we hold about you.
- Correction: You can ask us to correct inaccurate or outdated information.
- Deletion: You can request deletion of your data, subject to legal or regulatory retention requirements.
- Withdraw Consent: If you consented to certain data uses, you can withdraw that consent at any time.
- Opt-Out of Communications: You can unsubscribe from promotional emails or notifications (though we will still send account-related messages).
- Export Your Data: You can request your data in a portable, machine-readable format.
To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Data Rights Request" in the subject line.
6 Cookies and Tracking Technologies
C9Taya Casino uses cookies and similar technologies to enhance user experience, remember your preferences, and analyse platform usage.
Types of Cookies
- Essential Cookies: Required for basic platform functionality (login, account security, payment processing).
- Performance Cookies: Help us understand how players use the platform so we can improve features.
- Preference Cookies: Remember your settings like language, timezone, and gameplay preferences.
- Tracking Cookies: Track which games you play to suggest relevant content and for analytics.
Most browsers allow you to refuse cookies or notify you when a cookie is being set. However, blocking essential cookies may prevent the platform from functioning correctly. You can manage cookie preferences in your browser settings.
7 Children's Privacy
C9Taya Casino is not intended for children under 21 years of age. We do not knowingly collect personal information from anyone under 21. If we become aware that someone under 21 has registered, we will immediately close the account and delete associated personal data.
Parents or guardians who believe their child has registered on C9Taya Casino should contact us immediately at [email protected].
8 Data Retention
We retain personal information only for as long as necessary to provide services or as required by law. Retention periods vary depending on the type of data and its purpose.
- Account Information: Kept for as long as your account is active, plus a reasonable retention period after closure.
- Transaction Records: Retained for at least 5 years for tax and AML compliance purposes.
- Identification Documents: Retained during account verification and for a period afterward as required by regulations.
- Support Communications: Kept for at least 1 year to handle disputes and maintain service records.
After the retention period expires, data is securely deleted or anonymised so it cannot be linked to you.
9 Changes to This Privacy Policy
C9Taya Casino may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page with a revised effective date. If material changes affect how we use your information, we will notify you via your registered email address.
Continued use of C9Taya Casino after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please close your account and stop using the platform.
For any questions or concerns about this Privacy Policy, please contact our support team at [email protected]. Our Data Protection Officer is available to assist with privacy-related enquiries.
Your Privacy is Safe With Us
Register with confidence at C9Taya Casino — your personal data is protected with industry-standard encryption and security measures.